TERMS & CONDITIONS
 
Refund and Cancellation Policy:
 
Debit/Credit Card/Cash: All services provided by Outwater Holistic Healthcare (Capital Virtues Illinois) and/or its affiliated organizations billed to debit/credit cards/cash will incur a cancellation fee if you wish not to reschedule.  We encourage our clients to reschedule if there is an appointment conflict, we will work with you to reschedule your appointment. Please review our operating hours prior to booking a session. You will incur a cancellation fee, if you wish not to use our services for your holistic needs, and refuse to reschedule. Cancellation fees are dependent on the cost of the service, the space/time you booked, and the companies’ grievances-this is the company’s decision. By booking our services you agree to this policy.

 

REFUND: We do not offer refunds on sessions that have been completed. WE ALLOW 24 HOURS AFTER A SESSION HAS BEEN BOOKED TO REQUEST A REFUND OR PRACTITIONER CHANGE. We encourage you to book a session you have understood and/or book a free consult to be sure it is the session you need. We will work with you prior to any session to choose a service that is beneficial to you. 

 

****If there are any problematic situation(s) that arise between you and a practitioner please request an incident report from delilahscott@capitalvirtues.net
 
Insurance Claims: All claims billed to your insurance company are billed after your appointment is completed. 
 
Events & Workshops: All paid events and workshops will incur a cancellation fee if you purchase a ticket and do not attend. Cancellation fees are based on time, space and company’s grievances. All events and workshops have individual policies to review prior to purchasing a ticket. Credits may also be issued to use for future workshops/events and based on company’s discretion. By booking our services you agree to this policy.
 

Prior to booking any service, read the entire description of the service. If you do not meet the qualifications in the description and/or unsure it is the service you want or need, please BOOK A FREE CONSULT.


CANCELLATION OF APPOINTMENT:

ALL CLIENTS ARE OFFERED A 6 MINUTE GRACE PERIOD TO ARRIVE AT THEIR APPOINTMENT. 
i.e. your appointment is at 6:00 pm you are required to arrive before 6:06 pm or your appointment will be considered cancelled.
You may also incur a cancellation fee.

If you will not make it to your appointment on time, please contact us PRIOR TO YOUR APPOINTMENT OR RESPOND TO YOUR SECURED TEXT MESSAGE on OUR APP: OUTWATER HEALING SPOT.
 
 
CREDITS: 

Credits expire within 90 days. Credits may only be used on a comparable service. i.e. credit for a Reiki Session can only be used on a Reiki session with the same practitioner. If the service is no longer being provided you may choose another service. This excludes packages. Questions or concerns please email.

GIFT CARDS:

Gift cards do not have an expiration date. If the gift card is purchased for a service the organization does not provide-a substitute service will be provided for the same value of the gift card. This is not applicable to packages.
 
COUPON CODES:
 
Coupon codes may not be used after the expiration date or after a session has been booked.

SHOPPE PURCHASES: 

We do not accept returned items once they have been shipped. If your item arrives damaged or unusable within 10 hours of arrival please send a picture of damages to  

SUBJECT: DAMAGED ITEM. Refunds are not honored once an item has shipped.

TELEHEALTH VIRTUAL PLATFORM

The organization uses a HIPAA Compliant VIRTUAL PLATFORM for all VIRTUAL Services. Prior to your appointment you are required to complete a form via secure text messaging. This form helps the practitioner get to know you better, but also clarifies our services and limits. You may use this same text message thread to communicate with your practitioner.

 

PRIVACY POLICY
 
CAPITAL VIRTUES LLC (Outwater Holistic Healthcare) and its subcontractors understand and respect your desire for confidentiality regarding information about holistic healing, conditions and/or illnesses.
 
We are committed to protecting the rights of all visitors to our site.
 
Our website does not use “cookies” and does not collect any personal information on individual visitors to our site.
 
Capital Virtues LLC only gathers certain usage information like the number or frequency of visitors, which pages were visited, the order in which they were visited, and how often they were visited. We also collect information regarding the “search term” used to locate information in our site, the Internet Protocol for the Internet Provider you used to access the Internet and the URL of the page you were visiting when you were referred to our site. This data is used only in an aggregate form and solely by Capital Virtues LLC to improve our site for you and future users. This information is never disclosed to any outside organization.
 
In certain areas of our website, we request that you provide us with certain personally identifiable information, such as name, address, phone number and e-mail address. This information is requested only if you wish to book an appointment, join workshop, receive specific information by surface or electronic mail or register for training sessions or other programs. The information you provide will be used only for the purpose indicated. It will not be disclosed to any outside organization without your written consent.
 
If you decide to contact us by e-mail, we will maintain the highest professional standards of confidentiality permitted by law. Any information you decide to provide to us, including your e-mail address, will be used solely by us to respond to you. No information will be provided to any other organizations or vendors without your written consent unless required by law.
 
Throughout our website, you may be given addresses and links to other sites that we believe can provide additional information and assistance. Please be aware that each site has its own standards for privacy and we encourage you to review them to learn how they may affect you.
 
If you have comments, questions or concerns about our privacy policy, please e-mail us at delilahscott@capitalvirtues.net .

 

DISASTER RELIEF POLICY:

In the event of an environmental and/or natural disaster in your practitioner's area your appointment will be rescheduled. All appointments for the following day are also cancelled. The practitioner will not service. If there is a practitioner who can service you, you will be offered the service.
 
The organization will alert all clients via email of new appointment dates in the event of a natural disaster or environmental occurrence within 72 hours of event. If the circumstances do not permit communication within 72 hours of event, the organization will communicate when electronic, electricity and/or internet is restored. 
 
ALL REFUND AND CANCELLATION POLICIES ARE APPLICABLE TO ANY SERVICES/EVENTS CANCELLED BY THE ORGANIZATION DUE TO AN ENVIRONMENTAL and/or NATURAL DISASTER or State of Emergency.
 
Should you experience an environmental and/or natural disaster the organization will reschedule your appointment. No fees will be applied.